• Help shape the future of local services - one process at a time.
• Permanent | Full-time

Whakatāne District Council is looking for a highly motivated and collaborative Business Analyst to join our Digital Services team. If you're passionate about turning complex problems into simple, practical solutions and thrive on working with a wide range of stakeholders, this could be the perfect next step in your career.

Ko wai mātau | About us

At Whakatāne District Council we love what we do because we do it for others, and that feels good. We work hard and we know it's important to stop and play too. We're on a learning journey because we know we can always do better, and we know we're better together. Will you come on that journey with us? You'll get access to a range of staff benefits and you'll never be more than half an hour away from rivers, lakes, forests, beaches, and great walks - most are just on your doorstep. We love this place, and you will too.

Mō tēnei tūranga mahi | About this role

As a Business Analyst at Whakatāne District Council, you'll play a key role in ensuring our systems, processes, and services are fit-for-purpose and future-ready. Working closely with project teams, system owners, and end users, you'll translate business needs into well-defined requirements and support the design and delivery of innovative solutions. Your ability to analyse, document, and communicate effectively will ensure projects run smoothly and result in meaningful outcomes for our community.

Your responsibilities will include:

• Engaging with stakeholders to understand and document business needs, goals, and pain points.
• Leading workshops, interviews, and research activities to gather and prioritise requirements.
• Creating user stories, process maps, prototypes, and other documentation to guide solution development.
• Supporting the development and implementation of software and systems, including QA and user testing.
• Assisting in procurement and vendor evaluation processes where required.
• Communicating clearly with stakeholders to ensure shared understanding and smooth delivery.
• Contributing to internal training and supporting continuous improvement initiatives.

Ko wai koe | About you

You're an experienced business analyst who brings curiosity, logic, and a passion for problem-solving. You're comfortable working across diverse teams and projects and thrive in a dynamic environment where no two days are the same.

You will bring:

• A relevant tertiary qualification (e.g. business, information systems, computer science, or similar).
• 3-5 years of experience in a business analyst role or similar.
• Strong analytical and critical thinking skills, with the ability to translate complexity into clarity.
• Experience in process analysis, requirements elicitation, and stakeholder engagement.
• The ability to produce clear, user-friendly documentation and present insights effectively.
• A collaborative mindset, excellent communication skills, and a customer service focus.
• Knowledge of software development life cycles, project management methodologies and experience in QA or testing is a plus.

Ngā whaipainga | Our values

• We're always learning and improving - Toitū te Taumata
• We're passionate and proud - Toitū te Mauri Ora
• We work as one team - Toitū te Mahi Tahi
• We put people at the heart of everything we do - Toitū te Tangata
• We care about our environment - Toitū te Taiao

Me pēhea te tono mai | How to apply

This is an opportunity to work in a forward-thinking council that values continuous improvement, innovation, and delivering real value to our community.

Apply now via our careers site and help shape the systems that support the future of Whakatāne.

If you would like to discuss this opportunity further, please contact Sheri-Anne Meadows, Project Manager - Digital Services on 07 306 0500.