• Contribute to meaningful digital transformation projects, including a major ERP implementation.
• Be part of a collaborative and supportive team.
• Gain valuable local government experience in a dynamic environment.

We're looking for two skilled Application Support Analysts to join our team for one year fixed-term opportunities, supporting critical organisational needs.

Ko wai mātau | About us

The people at Whakatāne District Council love what we do because we do it for others, and that feels good. We work hard and we know it's important to stop and play too. We're on a learning journey because we know we can always do better, and we know we're better together. Will you come on that journey with us? In return, you'll get access to a range of staff benefits including flexible working arrangements, an extra week's annual leave and free or discounted access to our community facilities. You'll never be more than half an hour away from rivers, lakes, forests, beaches and great walks - most are just on your doorstep. We love this place, and you will too.

Mō tēnei tūranga mahi | About this role

Join a specialised team as our Application Support Analyst at the Whakatāne District Council, located in Whakatāne. As an Application Support Analyst, you'll play a key role in ensuring our people can make the most of the software and applications we use every day.

What you'll do

• Respond to and resolve application support requests, ensuring timely and effective solutions.
• Assist with the testing, rollout, and troubleshooting of new and existing software applications.
• Develop and deliver application training and resources for staff.
• Install, configure, and maintain software applications and updates.
• Document knowledge bases, procedures, and troubleshooting guides to support consistent problem resolution.
• Provide support and input into organisation-wide initiatives, including the ERP programme.

Ko wai koe | About you

You'll be a proactive problem-solver with a strong customer service focus, able to translate technical know-how into clear, practical support for our people. Adaptable and collaborative, you'll bring both the technical expertise and communication skills needed to keep our applications running smoothly.

What you'll bring

• A tertiary qualification such as in computer science, business administration, or a related field.
• Minimum 5 years' experience supporting enterprise and desktop applications (Microsoft 365 experience preferred).
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal abilities, with a strong service focus.
• The ability to learn quickly, adapt, and work collaboratively in a fast-paced environment.

Ngā whaipainga | Our values

• We're always learning and improving - Toitū te Taumata
• We're passionate and proud - Toitū te Mauri Ora
• We work as one team - Toitū te Mahi Tahi
• We put people at the heart of everything we do - Toitū te Tangata
• We care about our environment - Toitū te Taiao

Me pēhea te tono mai | How to apply

If you think you've got what it takes to be our next go-to Application Support superstar, send us your CV and a cover letter explaining your experience and what you'll bring to this role.

We are keen to welcome the successful candidates to our team ASAP so will be watching applications as they come in and hiring as soon as we find the right candidate. So don't delay in submitting your CV and cover letter via our Careers site.

For any further information, please phone 07 306 0500 to speak with Amrutha, Team Leader Service Delivery.

Applicants must be legally entitled to work in NZ.

This is a fixed term, full time role, 40 hours per week and the salary range is from $70,000 to $80,000 depending on skills and experience.

Applications close on 28 September 2025.