• Be part of a team delivering essential services that matter to our community.
• Join a supportive, collaborative team that values accuracy, learning, and continuous improvement.
• Enjoy staff benefits including extra annual leave and access to great local facilities.

Ko wai mātau | About us

The people at Whakatāne District Council love what we do because we do it for others, and that feels good. We work hard and we know it's important to stop and play too. We're on a learning journey because we know we can always do better, and we know we're better together. Will you come on that journey with us? In return, you'll enjoy a range of staff benefits including an extra week's annual leave and free or discounted access to our community facilities. You'll never be more than half an hour away from rivers, lakes, forests, beaches and great walks - most are just on your doorstep. We love this place, and you will too.

Mō tēnei tūranga mahi | About this role

As our Technical Administration Officer - Three Waters, you'll play a vital role supporting the operational delivery of drinking water, wastewater, and stormwater services across the district.

This is more than a traditional admin role — you'll sit at the heart of our Three Waters operations, coordinating service requests, supporting operational teams, managing depot systems and stock processes, and ensuring customer enquiries are responded to efficiently and professionally. You'll work closely with operational staff, contractors, and internal teams to ensure services are delivered safely, effectively, and to a high standard.

If you enjoy variety, thrive in a fast-paced environment, and take pride in accuracy and organisation, this could be the perfect role for you.

What you'll do

• Receive, record, and monitor customer service requests to ensure KPI timeframes are met.
• Provide administration and financial support to the Three Waters team.
• Assist with contract administration, and reporting.
• Maintain stock registers.
• Coordinate depot activity and ensure systems and processes operate efficiently.
• Provide statistical data and operational reporting as required.
• Support emergency response and Civil Defence activities when needed.

Ko wai koe | About you

You'll be organised, proactive, and comfortable working across multiple systems and stakeholders. You're someone who builds positive relationships, maintains high attention to detail, and takes initiative to improve processes and service delivery.

What You'll Bring to the Role

• A qualification in Business Administration (or equivalent experience)
• Experience in customer service, administration, and stock control.
• Strong Microsoft Office and database skills.
• Excellent time management and attention to detail.
• Confidence working with technical information and operational teams.
• Strong communication skills and the ability to build rapport across teams.
• A solution-focused mindset and commitment to continuous improvement.
• A full, clean driver's licence.

Knowledge of local government processes or Three Waters legislation would be advantageous.

Me pēhea te tono mai | How to apply

If you're ready to play a key support role in delivering high-quality Three Waters services, we'd love to hear from you. Please submit your CV and a cover letter outlining your experience and what you'll bring to the Technical Administration Officer - Three Waters role.

We are keen to hire into this role ASAP and will be reviewing applications as they come in. Don't delay in submitting yours!

For any further information, please phone 07 306 0500 to speak with Lee Badenhorst, Team Leader Three Waters Administration.