• Help people build confidence, skills and independence in an increasingly digital world
• Combine great customer service with technology, learning and community impact
• Be part of a team creating innovative and inclusive library experiences

Ko wai mātau | About us

The people at Whakatāne District Council love what we do because we do it for others, and that feels good. We work hard and we know it's important to stop and play too. We're on a learning journey because we know we can always do better, and we know we're better together. Will you come on that journey with us? We love this place, and you will too.

Mō tēnei tūranga mahi | About this role

Do you enjoy helping people, love technology, and get a buzz from solving problems?

As our Digital Engagement Champion, you'll play a key role in helping our community build confidence and independence in an increasingly digital world. Working across the library and community, you'll deliver digital learning opportunities, provide one-on-one technology support, promote digital services and resources, help upskill Library staff and help people overcome barriers to accessing information, services and opportunities online.

This is a hands-on role, 32 hours per week, where no two days are the same. You'll work closely with colleagues to deliver digital inclusion initiatives, support lifelong learning, and ensure our library remains a welcoming place where everyone feels empowered to learn, connect and thrive

Ko wai koe | About you

You're a people-person who enjoys helping others succeed and isn't afraid to tackle a challenge. You combine excellent customer service with digital confidence and a practical, solution-focused approach.

You'll bring:

• Outstanding customer service skills and a genuine passion for helping people from all walks of life.
• Confidence using technology and the ability to quickly learn new digital tools, platforms and systems.
• Patience and empathy to help support a diverse range of learners
• Strong problem-solving skills, initiative and a willingness to find practical solutions when challenges arise.
• Experience delivering learning opportunities, supporting customers, or helping others build new skills and confidence.
• A passion for community wellbeing, digital inclusion and lifelong learning.

Experience in libraries, education, community services, customer service, technology support, or similar people-focused roles would be an advantage, but most importantly we're looking for someone who is curious, motivated, tech-savvy, and committed to making a difference in their community.

Ngā whaipainga | Our values

• We're always learning and improving - Toitū te Taumata
• We're passionate and proud - Toitū te Mauri Ora
• We work as one team - Toitū te Mahi Tahi
• We put people at the heart of everything we do - Toitū te Tangata
• We care about our environment - Toitū te Taiao

Me pēhea te tono mai | How to apply

If you're ready to inspire, connect, and contribute to a thriving community, we'd love to hear from you! Apply online by submitting your CV and a cover letter telling us why this role excites you.

If you would like to discuss this opportunity further, please phone 07 306 0509 to speak with Bonnie Mager, Manager Library Experience